/* ظاهر حرفه‌ای مرکز پشتیبانی، تیکت‌ها و راهنمای باشگاه مشتریان */
:root {
    --support-bg: #08111f;
    --support-panel: #101c2e;
    --support-panel2: #0d1728;
    --support-line: #2b3b52;
    --support-txt: #e8eef7;
    --support-mut: #9fb0c7;
    --support-acc: #38bdf8;
    --support-acc2: #0ea5e9;
    --support-ok: #10b981;
    --support-warn: #f59e0b;
    --support-bad: #ef4444;
    --support-vio: #8b5cf6;
}

body.light {
    --support-bg: #f3f7fb;
    --support-panel: #ffffff;
    --support-panel2: #f8fafc;
    --support-line: #d8e2ef;
    --support-txt: #122033;
    --support-mut: #66758a;
}

.support-page,
.support-ticket-page,
.support-kb-page,
.support-assistant-page {
    width: 100%;
    max-width: 100%;
    overflow: hidden;
}

.support-hero {
    position: relative;
    display: grid;
    grid-template-columns: minmax(0, 1.2fr) minmax(16rem, 0.8fr);
    gap: 1rem;
    align-items: stretch;
    padding: 1.15rem;
    margin-bottom: 1rem;
    border: 1px solid var(--line, var(--support-line));
    border-radius: 1.4rem;
    background:
        radial-gradient(circle at 8% 0, rgba(16, 185, 129, 0.16), transparent 30%),
        radial-gradient(circle at 94% 0, rgba(14, 165, 233, 0.20), transparent 34%),
        linear-gradient(135deg, var(--panel, var(--support-panel)), var(--panel2, var(--support-panel2)));
    box-shadow: 0 1.2rem 3.4rem rgba(0, 0, 0, 0.13);
    overflow: hidden;
}

body.light .support-hero {
    background:
        radial-gradient(circle at 8% 0, rgba(16, 185, 129, 0.09), transparent 30%),
        radial-gradient(circle at 94% 0, rgba(14, 165, 233, 0.12), transparent 34%),
        #ffffff;
    box-shadow: 0 1rem 2.4rem rgba(15, 23, 42, 0.07);
}

.support-hero:after {
    content: '';
    position: absolute;
    left: -5rem;
    bottom: -7rem;
    width: 15rem;
    height: 15rem;
    border-radius: 50%;
    background: linear-gradient(135deg, rgba(14, 165, 233, 0.16), rgba(139, 92, 246, 0.14));
    pointer-events: none;
}

.support-hero > * {
    position: relative;
    z-index: 1;
}

.support-eyebrow,
.support-card header span,
.support-ticket-meta-chip,
.support-kb-chip {
    display: inline-flex;
    width: fit-content;
    align-items: center;
    gap: 0.35rem;
    color: var(--support-acc2);
    background: rgba(14, 165, 233, 0.12);
    border: 1px solid rgba(14, 165, 233, 0.22);
    border-radius: 999px;
    padding: 0.18rem 0.7rem;
    font-size: 0.74rem;
    font-weight: 1000;
}

.support-hero h1 {
    margin: 0.55rem 0 0.25rem;
    color: var(--txt, var(--support-txt));
    font-size: clamp(1.35rem, 4vw, 2.35rem);
    line-height: 1.45;
    letter-spacing: -0.03rem;
}

.support-hero p {
    margin: 0.4rem 0 0;
    color: var(--mut, var(--support-mut));
    max-width: 45rem;
    line-height: 1.95;
}

.support-hero-actions,
.support-actions-row {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.65rem;
    margin-top: 1rem;
}

.support-hero-actions .btn,
.support-actions-row .btn,
.support-hero-actions a,
.support-actions-row a {
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.support-score-grid {
    display: grid;
    gap: 0.7rem;
}

.support-score-grid > div {
    padding: 0.85rem;
    border: 1px solid var(--line, var(--support-line));
    border-radius: 1rem;
    background: var(--panel, var(--support-panel));
}

body.light .support-score-grid > div {
    background: #f8fafc;
}

.support-score-grid span,
.support-score-grid small {
    display: block;
    color: var(--mut, var(--support-mut));
    font-size: 0.74rem;
    font-weight: 800;
}

.support-score-grid b {
    display: block;
    margin-top: 0.15rem;
    color: var(--acc, var(--support-acc));
    font-size: 1.25rem;
    line-height: 1.55;
    font-weight: 1000;
}

.support-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(19rem, 0.78fr);
    gap: 1rem;
    margin-bottom: 1rem;
}

.support-grid-reverse {
    display: grid;
    grid-template-columns: minmax(19rem, 0.78fr) minmax(0, 1fr);
    gap: 1rem;
    margin-bottom: 1rem;
}

.support-card {
    min-width: 0;
    overflow: hidden;
    padding: 1rem;
    border: 1px solid var(--line, var(--support-line));
    border-radius: 1.25rem;
    background: var(--glass, var(--support-panel));
    box-shadow: 0 1rem 2.8rem rgba(0, 0, 0, 0.11);
}

body.light .support-card {
    background: #ffffff;
    box-shadow: 0 0.85rem 2rem rgba(15, 23, 42, 0.06);
}

.support-card.is-accent {
    position: relative;
    padding-right: 1.25rem;
}

.support-card.is-accent:before {
    content: '';
    position: absolute;
    top: 1rem;
    bottom: 1rem;
    right: 0.65rem;
    width: 0.28rem;
    border-radius: 999px;
    background: var(--support-card-color, var(--support-acc));
}

.support-card header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.8rem;
    padding-bottom: 0.8rem;
    margin-bottom: 0.85rem;
    border-bottom: 1px solid var(--line, var(--support-line));
}

.support-card h2,
.support-card h3 {
    margin: 0;
    color: var(--txt, var(--support-txt));
    line-height: 1.55;
}

.support-card p {
    color: var(--mut, var(--support-mut));
    margin: 0.35rem 0 0;
    line-height: 1.9;
}

.support-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
    min-width: fit-content;
    padding: 0.28rem 0.7rem;
    border-radius: 999px;
    color: var(--support-acc);
    background: rgba(14, 165, 233, 0.12);
    border: 1px solid rgba(14, 165, 233, 0.22);
    font-size: 0.76rem;
    font-weight: 1000;
    white-space: nowrap;
}

.support-badge.is-ok {
    color: var(--support-ok);
    background: rgba(16, 185, 129, 0.13);
    border-color: rgba(16, 185, 129, 0.24);
}

.support-badge.is-warn {
    color: var(--support-warn);
    background: rgba(245, 158, 11, 0.13);
    border-color: rgba(245, 158, 11, 0.24);
}

.support-badge.is-bad {
    color: var(--support-bad);
    background: rgba(239, 68, 68, 0.13);
    border-color: rgba(239, 68, 68, 0.24);
}

.support-badge.is-muted {
    color: var(--mut, var(--support-mut));
    background: rgba(148, 163, 184, 0.12);
    border-color: rgba(148, 163, 184, 0.22);
}

.support-ticket-list,
.support-kb-list,
.support-reply-list {
    display: grid;
    gap: 0.75rem;
}

.support-ticket-card,
.support-kb-row,
.support-reply-card {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr) auto;
    align-items: center;
    gap: 0.8rem;
    padding: 0.85rem;
    border: 1px solid var(--line, var(--support-line));
    border-radius: 1rem;
    background: var(--panel2, var(--support-panel2));
    min-width: 0;
}

body.light .support-ticket-card,
body.light .support-kb-row,
body.light .support-reply-card {
    background: #f8fafc;
}

.support-ticket-icon,
.support-kb-icon,
.support-reply-avatar {
    width: 3.15rem;
    height: 3.15rem;
    display: grid;
    place-items: center;
    border-radius: 1rem;
    background: color-mix(in srgb, var(--support-row-color, var(--support-acc)) 15%, transparent);
    color: var(--support-row-color, var(--support-acc));
    font-size: 1.35rem;
    font-weight: 1000;
}

.support-ticket-card h3,
.support-kb-row h3,
.support-reply-card h3 {
    margin: 0;
    color: var(--txt, var(--support-txt));
    font-size: 0.94rem;
    line-height: 1.55;
    overflow-wrap: anywhere;
}

.support-ticket-card p,
.support-ticket-card small,
.support-kb-row p,
.support-kb-row small,
.support-reply-card p,
.support-reply-card small {
    display: block;
    margin: 0.13rem 0 0;
    color: var(--mut, var(--support-mut));
    font-size: 0.78rem;
    line-height: 1.75;
}

.support-ticket-side {
    display: grid;
    gap: 0.35rem;
    justify-items: end;
}

.support-form-grid {
    display: grid;
    gap: 0.75rem;
}

.support-form-two {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.7rem;
}

.support-form-grid textarea {
    min-height: 9rem;
    resize: vertical;
}

.support-file-note {
    display: block;
    color: var(--mut, var(--support-mut));
    font-size: 0.76rem;
    margin-top: 0.35rem;
}

.support-empty {
    display: grid;
    place-items: center;
    min-height: 8rem;
    padding: 1rem;
    color: var(--mut, var(--support-mut));
    text-align: center;
    border: 1px dashed var(--line, var(--support-line));
    border-radius: 1rem;
}

.support-modal-box {
    max-width: 980px !important;
    padding: 0 !important;
    overflow: hidden !important;
    position: relative;
}

.support-modal-close {
    position: absolute;
    left: 0.8rem;
    top: 0.8rem;
    z-index: 2;
    padding: 0.4rem 0.7rem !important;
}

.support-ticket-frame {
    width: 100%;
    height: 82vh;
    border: 0;
    background: var(--panel, var(--support-panel));
}

.support-ticket-shell {
    width: 100%;
    max-width: 980px;
    margin: 0 auto;
    padding: 1rem;
}

.support-ticket-standalone {
    margin: 0;
    min-height: 100vh;
    color: var(--support-txt);
    background:
        radial-gradient(circle at 8% 0, rgba(16, 185, 129, 0.14), transparent 28rem),
        radial-gradient(circle at 94% 0, rgba(14, 165, 233, 0.18), transparent 30rem),
        var(--support-bg);
    font-family: var(--font-fa, Tahoma, sans-serif);
    line-height: 1.85;
    font-size: 14px;
}

.support-ticket-embed {
    padding: 0;
}

.support-ticket-head {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 1rem;
    align-items: stretch;
    padding: 1rem;
    margin-bottom: 1rem;
    border: 1px solid var(--support-line);
    border-radius: 1.25rem;
    background:
        radial-gradient(circle at 100% 0, rgba(14, 165, 233, 0.18), transparent 34%),
        var(--support-panel);
}

.support-ticket-head h1,
.support-ticket-head h2 {
    margin: 0.45rem 0 0;
    color: var(--support-txt);
    font-size: clamp(1.1rem, 3vw, 1.55rem);
    line-height: 1.55;
}

.support-ticket-head p {
    margin: 0.35rem 0 0;
    color: var(--support-mut);
}

.support-ticket-status-box {
    min-width: 12rem;
    display: grid;
    align-content: center;
    gap: 0.45rem;
    padding: 0.85rem;
    border: 1px solid var(--support-line);
    border-radius: 1rem;
    background: var(--support-panel2);
}

.support-reply-card {
    align-items: flex-start;
    grid-template-columns: auto minmax(0, 1fr);
}

.support-reply-card.is-staff {
    border-color: rgba(16, 185, 129, 0.28);
}

.support-reply-card.is-customer {
    border-color: rgba(14, 165, 233, 0.28);
}

.support-reply-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.7rem;
    flex-wrap: wrap;
    margin-bottom: 0.4rem;
}

.support-reply-message {
    white-space: pre-wrap;
    color: var(--support-txt);
    line-height: 1.95;
}

.support-attachment-link {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    margin-top: 0.7rem;
    padding: 0.35rem 0.7rem;
    border-radius: 999px;
    color: var(--support-acc);
    background: rgba(14, 165, 233, 0.12);
    border: 1px solid rgba(14, 165, 233, 0.22);
    text-decoration: none;
    font-size: 0.78rem;
    font-weight: 1000;
}

.support-file-picker {
    display: flex;
    align-items: center;
    gap: 0.55rem;
    flex-wrap: wrap;
    padding: 0.65rem;
    border: 1px dashed var(--line, var(--support-line));
    border-radius: 1rem;
    background: var(--panel2, var(--support-panel2));
}

.support-ticket-standalone .support-file-picker {
    border-color: var(--support-line);
    background: var(--support-panel2);
}

.support-file-picker input[type=file] {
    position: absolute;
    opacity: 0;
    width: 1px;
    height: 1px;
    pointer-events: none;
}

.support-file-picker label {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 2.35rem;
    border-radius: 0.8rem;
    padding: 0.35rem 0.8rem;
    background: linear-gradient(135deg, var(--support-acc2), var(--support-acc));
    color: #001018;
    font-weight: 1000;
    cursor: pointer;
    margin: 0;
}

.support-file-picker span {
    color: var(--mut, var(--support-mut));
    font-size: 0.82rem;
    overflow-wrap: anywhere;
}

.support-kb-search {
    margin-top: 1rem;
    position: relative;
}

.support-kb-search input {
    min-height: 3rem;
    padding-right: 2.6rem;
}

.support-kb-search:before {
    content: '🔎';
    position: absolute;
    right: 0.9rem;
    top: 0.82rem;
    z-index: 1;
}

.support-kb-category-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 1rem;
}

.support-article-body {
    white-space: pre-wrap;
    color: var(--txt, var(--support-txt));
    line-height: 2;
}

.support-assistant-shell {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(16rem, 22rem);
    gap: 1rem;
}

.support-assistant-chat {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    min-height: 31rem;
    max-height: 34rem;
    overflow: auto;
    padding: 0.75rem;
    border: 1px solid var(--line, var(--support-line));
    border-radius: 1rem;
    background: var(--panel2, var(--support-panel2));
}

.support-quick-list {
    display: grid;
    gap: 0.55rem;
}

.support-quick-chip {
    border: 1px solid var(--line, var(--support-line));
    border-radius: 0.9rem;
    background: var(--panel2, var(--support-panel2));
    color: var(--txt, var(--support-txt));
    padding: 0.7rem;
    font-family: inherit;
    text-align: right;
    cursor: pointer;
    font-weight: 900;
}

.support-quick-chip:hover {
    border-color: var(--support-acc);
    color: var(--support-acc);
}

.support-chat-form {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto auto;
    gap: 0.65rem;
    align-items: center;
    margin-top: 0.85rem;
}

.support-chat-form input[type=text],
.support-chat-form .chat-text {
    min-height: 3rem;
}

.user-msg,
.bot-msg {
    padding: 0.75rem 0.85rem;
    border-radius: 1rem;
    white-space: pre-wrap;
    font-size: 0.9rem;
    line-height: 1.9;
}

.user-msg {
    background: linear-gradient(135deg, var(--support-acc2), var(--support-acc));
    color: #001018;
    align-self: flex-start;
    max-width: 82%;
}

.bot-msg {
    background: var(--panel, var(--support-panel));
    border: 1px solid var(--line, var(--support-line));
    color: var(--txt, var(--support-txt));
    align-self: flex-end;
    max-width: 86%;
}

.article-card {
    display: block;
    margin-top: 0.55rem;
    padding: 0.7rem;
    border: 1px solid var(--line, var(--support-line));
    border-radius: 0.9rem;
    background: var(--panel2, var(--support-panel2));
    color: var(--txt, var(--support-txt));
    text-decoration: none;
}

@media (max-width: 70rem) {
    .support-hero,
    .support-grid,
    .support-grid-reverse,
    .support-assistant-shell,
    .support-kb-category-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 44rem) {
    .support-hero,
    .support-card,
    .support-ticket-head {
        border-radius: 1rem;
        padding: 0.85rem;
    }

    .support-card.is-accent {
        padding-right: 1.05rem;
    }

    .support-card.is-accent:before {
        right: 0.45rem;
        top: 0.8rem;
        bottom: 0.8rem;
    }

    .support-score-grid,
    .support-form-two,
    .support-ticket-head {
        grid-template-columns: 1fr;
    }

    .support-ticket-card,
    .support-kb-row {
        grid-template-columns: auto minmax(0, 1fr);
    }

    .support-ticket-side,
    .support-ticket-card > a,
    .support-kb-row > a,
    .support-badge {
        grid-column: 1 / -1;
        width: 100%;
        justify-content: center;
    }

    .support-hero-actions .btn,
    .support-actions-row .btn,
    .support-chat-form .btn,
    .support-ticket-status-box {
        width: 100%;
    }

    .support-chat-form {
        grid-template-columns: minmax(0, 1fr) 3rem 4.2rem;
        gap: 0.45rem;
    }

    .support-assistant-chat {
        min-height: 24rem;
        max-height: 28rem;
    }

    .user-msg,
    .bot-msg {
        max-width: 95%;
    }
}

.support-chat-form .file-picker {
    margin: 0 !important;
    padding: 0 !important;
    border: 0 !important;
    background: transparent !important;
    width: auto !important;
    min-width: 0 !important;
    display: block !important;
}

.support-chat-form .file-picker-btn {
    height: 3rem;
    width: 3rem;
    padding: 0 !important;
    display: grid !important;
    place-items: center;
    border-radius: 0.95rem;
    font-size: 0;
}

.support-chat-form .file-picker-btn:before {
    content: '📎';
    font-size: 1.15rem;
}

.support-chat-form .file-picker-name,
.support-chat-form .file-picker-hint {
    display: none !important;
}

.support-page input,
.support-page select,
.support-page textarea,
.support-kb-page input,
.support-kb-page select,
.support-kb-page textarea,
.support-assistant-page input,
.support-assistant-page select,
.support-assistant-page textarea,
.support-ticket-page input,
.support-ticket-page select,
.support-ticket-page textarea,
.support-ticket-standalone input,
.support-ticket-standalone select,
.support-ticket-standalone textarea {
    width: 100%;
    border: 1px solid var(--line, var(--support-line));
    border-radius: 0.95rem;
    background: var(--panel2, var(--support-panel2));
    color: var(--txt, var(--support-txt));
    padding: 0.75rem 0.85rem;
    font-family: inherit;
}

.support-ticket-standalone .btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 2.55rem;
    border: 0;
    border-radius: 0.95rem;
    padding: 0.55rem 1rem;
    background: linear-gradient(135deg, var(--support-acc2), var(--support-acc));
    color: #001018;
    font-family: inherit;
    font-weight: 1000;
    cursor: pointer;
    text-decoration: none;
}

.support-ticket-standalone label {
    display: block;
    color: var(--support-mut);
    font-size: 0.82rem;
    margin-bottom: 0.35rem;
}

/* روشن شدن پاپ‌آپ تیکت و هماهنگی رنگ دکمه‌ها */
.support-ticket-standalone {
    --support-bg: #f3f7fb;
    --support-panel: #ffffff;
    --support-panel2: #f8fafc;
    --support-line: #d8e2ef;
    --support-txt: #122033;
    --support-mut: #66758a;
    color: var(--support-txt) !important;
    background:
        radial-gradient(circle at 8% 0, rgba(16, 185, 129, 0.09), transparent 28rem),
        radial-gradient(circle at 94% 0, rgba(14, 165, 233, 0.12), transparent 30rem),
        var(--support-bg) !important;
}

.support-ticket-standalone .support-card,
.support-ticket-standalone .support-ticket-head,
.support-ticket-standalone .support-ticket-status-box,
.support-ticket-standalone .support-reply-card,
.support-ticket-standalone .support-file-picker {
    background: var(--support-panel) !important;
    color: var(--support-txt) !important;
    border-color: var(--support-line) !important;
    box-shadow: 0 0.8rem 2rem rgba(15, 23, 42, 0.06);
}

.support-ticket-standalone .support-ticket-status-box,
.support-ticket-standalone .support-file-picker {
    background: var(--support-panel2) !important;
}

.support-ticket-standalone input,
.support-ticket-standalone textarea,
.support-ticket-standalone select {
    background: #ffffff !important;
    color: var(--support-txt) !important;
    border-color: var(--support-line) !important;
}

.support-ticket-standalone .btn,
.support-page .btn,
.support-kb-page .btn,
.support-assistant-page .btn,
.support-ticket-page .btn {
    color: #ffffff !important;
}

.support-ticket-standalone .btn-ghost,
.support-page .btn-ghost,
.support-kb-page .btn-ghost,
.support-assistant-page .btn-ghost,
.support-ticket-page .btn-ghost {
    color: var(--txt, var(--support-txt)) !important;
    background: var(--panel2, var(--support-panel2)) !important;
    border-color: var(--line, var(--support-line)) !important;
}

.support-ticket-standalone .btn-ghost:hover,
.support-page .btn-ghost:hover,
.support-kb-page .btn-ghost:hover,
.support-assistant-page .btn-ghost:hover,
.support-ticket-page .btn-ghost:hover {
    color: var(--support-acc) !important;
    border-color: var(--support-acc) !important;
}

/* حالت ویجت دستیار؛ فقط صفحه چت بدون هدر و منو */
.support-assistant-page.is-embed {
    width: 100%;
    min-height: 100vh;
    padding: 0;
    background: var(--bg, #f3f7fb);
}

.support-assistant-shell-embed {
    display: block;
    width: 100%;
    height: 100vh;
    margin: 0;
}

.support-assistant-shell-embed .support-assistant-main-card {
    height: 100vh;
    margin: 0;
    border: 0;
    border-radius: 0;
    box-shadow: none;
    display: grid;
    grid-template-rows: minmax(0, 1fr) auto;
    padding: 0.75rem;
    background: var(--panel, #ffffff);
}

.support-assistant-chat-embed {
    min-height: 0 !important;
    max-height: none !important;
    height: 100%;
}

.support-assistant-shell-embed .support-chat-form {
    margin-top: 0.65rem;
}

body.dark .support-assistant-page.is-embed,
body.dark .support-assistant-shell-embed .support-assistant-main-card {
    background: var(--panel, #101c2e);
}